Contact Us
How can we help?
Questions about choosing a pillow, an existing order, shipping, returns, or product care? Send us a message.
Contact Information：
Phone:+86 17715504566
Sales:[email protected]
After-sales service:[email protected]
After-sales support:[email protected]
Adress:Room321 Yanshou South Road Lvsi Port Town
Here when you need us
ZomeYome supports customers worldwide. For the quickest help, use the contact form and include your order number whenever your message is about a purchase.
ZomeYome team will get back to you as soon as possible.
Global service
Online store serving customers worldwide.
Business and return details will be published here soon.
Reply window
Monday–Friday
We usually reply within 1–2 business days.
Direct contact
Please use the contact form above.
Our direct support email will be added shortly.
Frequently asked questions
Quick answers about choosing your pillow, worldwide delivery, order changes, returns, and everyday care.
Which ZomeYome pillow should I choose?
Choose the Butterfly Cervical Pillow if you prefer a sculpted contour with dedicated neck and shoulder zones. Choose the Zero-Pressure Support Pillow if you want a simpler, streamlined shape that adapts easily as you change sleep positions.
Do you ship worldwide?
Yes. We offer international shipping to supported destinations. Available methods and shipping charges are shown at checkout; local duties or taxes may apply depending on your destination.
How long will delivery take?
Delivery estimates depend on your destination and the shipping method selected at checkout. Your order confirmation and tracking updates will show the latest available timing.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will do our best to help before processing begins, but changes or cancellations cannot be guaranteed once an order has shipped.
What is your return policy?
Please contact us before sending anything back so we can confirm eligibility and provide the correct return instructions. Return shipping, product condition, and refund timing depend on the applicable order and destination.
How do I care for my pillow?
Remove and wash the pillowcase according to its care label. Do not machine-wash the memory foam core; keep it dry, spot-clean only when necessary, and allow it to air fully before use.
A softer way home
Thoughtful product notes, practical care tips, and occasional offers — only when they matter.