Last updated: July 27, 2026
We want you to feel comfortable ordering from ZomeYome. If something is not right, please review the conditions below and contact us before returning any product.
Return window
You may request a return within 30 days of confirmed delivery. To be eligible, the product must be unused, unwashed, undamaged, and returned with its original packaging and included accessories.
For hygiene reasons, pillows or pillowcases that have been slept on, washed, stained, altered, or damaged after delivery may not be eligible for return unless they arrived defective or incorrect. Your statutory consumer rights remain unaffected.
Start a return
- Contact us with your order number and reason for the return.
- Wait for return authorization and the correct return instructions.
- Pack the item securely and use a trackable shipping service.
Please do not send a product to an address shown on a parcel or elsewhere on the website without authorization. Unauthorized returns may be delayed or refused.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the product, packaging, and shipping label so we can review the issue and arrange an appropriate solution.
Return shipping
Unless an item is confirmed as damaged, defective, or incorrectly supplied by ZomeYome, return shipping and any related customs charges are the customer’s responsibility. Original delivery charges and import duties are generally non-refundable.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear, depending on PayPal, your bank, or card provider.
If a returned item is used, incomplete, damaged, or otherwise outside the eligibility conditions, we may reduce or decline the refund where permitted by law.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after processing has started, and an order that has already shipped must follow the return process above.
Need help?
For return or refund questions, please use our contact form and include your order number.